Refund Policy Atithi Kitchen
Atithi Kitchen Orders — Refund Policy
Please Note: This is valid only for Atithi Kitchen Orders.
Your Money is Secure
If your amount has been deducted from UPI or Debit/Credit Card or Netbanking or Wallet, please do not worry — your money is safe as per Consumer Safeguarding Guidelines.
Cancellation Policy
Thank you for choosing us! We're dedicated to providing you with exceptional service. Please review our cancellation policy below:
Once orders are placed, they cannot be cancelled.
We understand that situations may arise where you need to cancel an order. However, please note that once orders are placed, they cannot be cancelled. We start preparing your order as soon as your order is confirmed, and our delivery partners are promptly dispatched to ensure you receive your order on time.
We encourage all customers to double-check their orders before finalizing them to ensure accuracy and satisfaction. If you have any concerns or questions, please contact our customer support team before placing your order. We're here to help and provide any necessary information to assist in your decision-making process.
Exceptions may be considered in extraordinary circumstances, such as unavailability of ingredients or unforeseen emergencies. However, these exceptions will be assessed on a case-by-case basis and are not guaranteed. We appreciate your understanding and cooperation in adhering to our cancellation policy.
Important Points
- It usually happens when bank servers are not able to confirm the payment status immediately.
- If the bank confirms the payment to our servers within the next 15 minutes, your order will be processed automatically.
- If the bank confirms the payment to our servers after 15 minutes, then our system will reject the order and initiate the refund automatically.
- After a refund is initiated, it takes 5–7 working days to get the amount back in your account.
